FOR BEGINNERS

If you are sure you have the right to use a station and your payment details are up-to-date, checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.

Like with starting a charge, trying again is the best help here. Try both with your RFID and the app. Give the charging station a chance to reconnect with our platform.

 

You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also, toggling the central locking system of the car often releases the cable. This should release the cable also from the charger. If the cable is yours and still attached to the charger, please contact our support.

You do not have to sign up for our service to use public charge points. If your chargings needs are sporadic and you do not wish to register , you can use our one-time payment option to pay for your charge with a payment card. Use the page to find the charge point you wish to you and follow the instructions on your screen. We recommend that you sign up for our service, since charging is easier and cheaper for registered users.

 

CHARGING

The SWITCH Network charging network consists of dozens of charging point owners (CPO) that are acting independently. This means that the price of each charging point is set independently.

 

If you find out that the charging station you’re trying to use is malfunctioning or broken, contact us at SWITCH support. Please add to your message the following details:

  • Charging point identification number
  • Charging point’s address
  • A description of the problem

The receipts can be found from Customer Portal. You can sign in to the Customer Portal with the same credentials as to the SWITCH application. Please notice, that current month’s charging events are shown on the receipt only next month.

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

With the SWITCH mobile application you can:

  • start and stop charging events
  • see details about your ongoing charging event
  • see where and when you have been charging and manage your user account.

Please remember that the app is constantly developed and new features are added frequently to make your charging experience even more enjoyable and stable. We recommend you to keep the application updated on your phone and make sure you have the latest version installed!

You can get the SWITCH app for iOS from App Store and for Android from Play Store.

ACCOUNTS & PAYMENTS

If you are sure you have the right to use a station and your payment details are up-to-date, checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.

Like with starting a charge, trying again is the best help here. Try both with your RFID and the app. Give the charging station a chance to reconnect with our platform.

 

You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also, toggling the central locking system of the car often releases the cable. This should release the cable also from the charger. If the cable is yours and still attached to the charger, please contact our support.

You do not have to sign up for our service to use public charge points. If your chargings needs are sporadic and you do not wish to register , you can use our one-time payment option to pay for your charge with a payment card. Use the page to find the charge point you wish to you and follow the instructions on your screen. We recommend that you sign up for our service, since charging is easier and cheaper for registered users.

 

GENERAL QUESTIONS

The SWITCH Network charging network consists of dozens of charging point owners (CPO) that are acting independently. This means that the price of each charging point is set independently.

 

If you find out that the charging station you’re trying to use is malfunctioning or broken, contact us at SWITCH support. Please add to your message the following details:

  • Charging point identification number
  • Charging point’s address
  • A description of the problem

The receipts can be found from Customer Portal. You can sign in to the Customer Portal with the same credentials as to the SWITCH application. Please notice, that current month’s charging events are shown on the receipt only next month.

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

With the SWITCH mobile application you can:

  • start and stop charging events
  • see details about your ongoing charging event
  • see where and when you have been charging and manage your user account.

Please remember that the app is constantly developed and new features are added frequently to make your charging experience even more enjoyable and stable. We recommend you to keep the application updated on your phone and make sure you have the latest version installed!

You can get the SWITCH app for iOS from App Store and for Android from Play Store.

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